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Art of Call Center Management

The focus of e-business has shifted from e-Enabling business to Customer Retention and customer relationship management. As companies move critical business functions to web-based infrastructure, they need to react quickly to the exploding number of users on the net compared to the traditional voice based customer queries, orders and complaints. Web technologies, mergers, acquisitions and competition , all of them are driving  today's dynamic business.

Quicksoft’s Art CCM is a unique call center interface, whereby you can hire as many call agents as you wish on time share basis. The beauty of the system is that call agents need not necessarily come to your office / call center, they can operate from home if they have cable net connection at home. You can monitor the performance and quality of call agents using the MIS provided by the interface. It also captures the chat transcripts between customer and call agent for you to monitor the quality. Further, you can also define the performance incentive for number of calls converted by agents and so on.

Are your service, marketing, and sales departments adapting to new electronic channels such as

e-mail, Web forms, and chat? QuickSoft Art-CC solutions make it easy for companies to interact with customers—to foster loyalty, create value, and build profit.

  • Do you have integrated communication and customer information among your service, marketing, and sales departments?

  • Are your costs dropping as use of electronic forms of communication grow?

  • Do you automatically capture rich customer data from e-mail, Web forms, and phone?

  • Can you instantly retrieve details about specific customers or interactions?

  • Can your service, marketing, and sales departments all have access to the same data?

  • Can your solutions scale to meet the demands of thousands of users and millions of customers?

  • Do your e-business solutions deploy quickly— in just a few weeks?

If you use Quicksoft's Call Centre management suite, the answer is "yes" to all of the above-and more. Our comprehensive  Suite engages all touch points between you and the people with whom you do business. Irrespective of the medium used by the customers to contact you such as email, Fax, phone, VoIP, web forms, chat or in person, our software handles the interactions easily. In addition, because our service, marketing, and sales systems are integrated, you can leverage all this information throughout your organization to provide a 360-degree view of your customer.

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